Why has my NETELLER Account been disabled?

The limits on your account depend on what kind of account you have. All new members start out with an Unverified account. Members may then upgrade to a Verified account which offers more features and benefits, including higher limits.

What are Unverified accounts?

All members start with an Unverified account when they first sign up for a NETELLER Account. An Unverified account is a basic entry level NETELLER Account. Unverified accounts allow you to quickly deposit and transfer funds to any online merchant or to friends and family. However, to take full advantage of all NETELLER services, including higher limits, the ability to withdraw, the Net+ Prepaid MasterCard® and much more, you will need to verify your account.

While you have an Unverified account, you have a maximum lifetime funding limit of 2,850 USD. This means that the sum of all credits into your account cannot exceed 2,850 USD – including any deposits, transfers from other websites, or transfers from friends. Our system will let you exceed this lifetime funding limit, but your account will be immediately frozen and you will be required to verify your account in order to access those funds.

In addition to the cumulative lifetime funding limit, an Unverified account holder also has lifetime limits for each of various types of transactions, including:

A maximum of 500 USD for deposits using validated credit or debit cards. This limit is cumulative across all card types; for example, you can do a deposit of 100 USD on your Visa Electron card, but will then have only 400 USD left available to deposit with your MasterCard credit card.

You are also limited to using a maximum of three credit card numbers and three debit card numbers when you have an Unverified account.

Using the International Bank Transfer or Local Bank Deposit options, as well as when transferring, Unverified members are limited to a per transaction limit of 1,100 USD. Again, you are able to deposit more than this amount, but your account will be immediately frozen and you will need to verify your account to access those funds.

Unverified members are limited to one trial use of the NETELLER Money Transfer system. Using this trial use, you can either send a maximum of 100 USD to a friend, or receive a maximum of 100 USD from a friend.

In addition, most other deposit options have a lifetime funding limit for that specific deposit option. In these cases, you cannot exceed the lifetime funding limit for that deposit option, but you will be able to continue using other deposit options in your NETELLER Account until you have reached your total 2,850 cumulative funding limit. Check out our FAQs on each deposit option for more information about the lifetime limit for each option.

To view the minimum and maximum limits within your account, simply roll your mouse cursor over any green question mark within your NETELLER Account.

To increase your limits, withdraw funds, and take full advantage of your NETELLER Account, simply verify your account for free.

Why do I need to verify my account?

NETELLER is authorised and regulated by the Financial Conduct Authority. As a regulated financial institution, we need to know who is using our system. When you verify your account, we ask you to provide proof of identification and proof of address. This makes things more secure for all members by helping to prevent fraud or identity theft.

What are Verified accounts?

Once your account has been verified, you are provided with much higher limits, as well as access to withdraw funds.

Using a credit or debit card, or using a Get2Pay prepaid card, you may deposit 4,000 USD every 30 days, or even higher depending on your country of residence.

Using the PaySafeCard deposit option, you can deposit up to 5,000 USD every 30 days.

Using your bank account, you may deposit up to 400,000 USD monthly through the Local Bank Deposit or International Bank Transfer options.

Using most other deposit options, you can deposit up to 58,330 USD every 30 days. Please check out our detailed FAQs for each deposit option to learn more about your per transaction, daily, weekly, and monthly limits in all applicable currencies.

Using NETELLER Money Transfer, you may transfer up to 5,000 USD per transaction, with higher daily, weekly, and monthly limits. Limits may be lower if the person you are sending money to is still unverified.

When transferring to and from a merchant, you may transfer 50,000 USD per single transaction. There are no limits to the amount of transactions you can make in a day.

With a Verified account you also gain access to withdrawal options:

When withdrawing by Member Wire, you may withdraw up to 100,000 USD per 24 hours to your bank account. Using the Bank Transfer Withdrawal option, you can withdraw up to 1,152,700 USD each month directly to your bank account. Note that these two options are not available to all members; please click on the links above to see more detail.

When withdrawing by cheque, your limits depend on your country of residence. You can withdraw up to 19,200 per day at the minimum, and up to 100,000 USD per transaction in some countries.

When withdrawing by the Net+ Prepaid MasterCard®, you may withdraw up to 1000 USD in cash per day, make purchases of up to 3000 USD per day, or shop online using the Net+ Virtual Prepaid MasterCard® for up to 7000 USD per day. Learn more about Net+ limits in all supported currencies.

How can I increase my account limits?

After your account is verified, your limits will remain the same unless you qualify for our VIP program. Most VIP members have the same limits as verified members, but may request higher limits for credit, debit, and Get2Pay card deposits, or for Bank Transfer withdrawals. Requests to raise limits are reviewed on a case-by-case basis.

*Limits change based on each account, specific transaction types, and region. These are generic limits, please sign in to your NETELLER Account to review your own specific limits

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Net+ Plastic Prepaid MasterCard®

What is the Net+ Plastic Prepaid MasterCard® and how can I get one?

What is the Net+ Plastic Prepaid MasterCard®?

Net+ cards are prepaid cards that operate on the MasterCard® platform. They provide you with instant access to the funds in your NETELLER Account. The Net+ Plastic Prepaid MasterCard enables you to make purchases online and in person. You can also make ATM withdrawals anywhere MasterCard is accepted.

How does the Net+ Plastic Prepaid MasterCard® work?


The Net+ Plastic Prepaid Card is a plastic card containing the latest chip and PIN technology. So you can use it like a credit or debit card. It allows you to access the funds in your NETELLER Account by withdrawing from an ATM or making purchases in person at locations that accept MasterCard. After we receive your application, the Net+ card is usually mailed out to you within 21 business days. When you get it you need to activate it and then you'll have instant access to the funds in your NETELLER Account.

How can I apply for the Net+ Plastic Prepaid MasterCard®?

First ensure yout NETELLER Account has been Verified. Then, when signed in, select the "Net+cards" link found on the left-side of your screen to request your card.  

     1. Click on the green button "Get Net+ plastic card".

     2. Choose your currency. We recommend that you choose the currency that matches the currency of your NETELLER Account, as there can be a currency fee applied to every transaction if the currency is different.

     3. When you have selected your currency and checked the address is correct, click the green "confirm" button.
The Net+ plastic card will be mailed out to you and usually arrives within 21 business days.

*A shipping/handling fee of 10.00 EUR will be applied*. Please check if you have enough funds in your NETELLER Account to cover the fee.

How do I activate my Net+ Plastic Prepaid MasterCard®?

Activating your card is easy:

Sign in your NETELLER Account
Select the “Net+ cards” link found on the left-side of your screen to request your card.
Expand the Net+ prepaid card tools menu.
Click "Activate card"
Input your card number and the CVV. (The CVV is the last 3 digits found on the back of your Net+ card by the signature.)
You are then presented with the Net+ Card PIN code.
For security purposes, do not write down your PIN or store it electronically and do not disclose your PIN to anyone.
If you have problems applying for or activating your Net+ Prepaid MasterCard® for any reason, please contact us.

How many different Net+ Plastic Prepaid MasterCards® may I hold at one time?

You may hold only one Net+ Plastic Prepaid MasterCard at any given time.

You can also hold the Net+ Virtual Prepaid MasterCard® product in your NETELLER Account, which enables you to make online purchase and payments only. Learn more about the Net+ Virtual Prepaid MasterCard® product.  

Foreign exchange (FX) fees charged on the Net+ Plastic Prepaid MasterCard:          

      1. Your Net+ plastic card currency should be the same as in your NETELLER Account to avoid extra currency fees.
      2. If your Net+ plastic card is in a different currency than your NETELLER Account, you will be charged the NETELLER FX fee of 3.39%* for each Net+ transaction.
      3. If you perform a Net+ transaction in a currency different from your Net+ plastic card, you will be charged the Net+ FX fee of 3.39%*.
      4. If your NETELLR Account is in a different currency from your Net+ plastic card, and you use your card to make transactions in a different currency again, you may be charged both FX fees, as the currency will be converted twice.
      5. To save money on FX fees when using the Net+ plastic card, we recommend that you choose the currency you use most for your ATM or POS withdrawals/purchases.
      6. The Net+ Plastic Prepaid MasterCard® is available in these currencies: EUR, GBP, USD, CAD, SEK, DKK, AUD, or JPY.
* VIP members have different foreign exchange fees at the time of the transaction depending on their VIP level.

How do I load funds to the Net+ Plastic Prepaid MasterCard®?

The Net+ Plastic Prepaid MasterCard and Net+ Virtual Prepaid MasterCard are directly connected to your NETELLER Account, therefore no loading is required. Funds for purchases made with your Net+ cards will automatically be debited from your NETELLER Account. As long as you have sufficient funds in your NETELLER Account to cover your purchases and any fees, the Net+ cards will give you instant access to your money.

What do I need to withdraw cash?

In order to withdraw cash from your NETELLER Account, you will need to first activate your Net+ Plastic Prepaid MasterCard®. Once you've received your PIN, just visit any ATM that accepts MasterCard and follow the steps shown on the ATM to receive the funds from your NETELLER Account as cash.

Can I use my Net+ Plastic Prepaid MasterCard® to book a hotel room, a flight, or rent a car?

This depends on the hotel, airline or the rental company. When you make a reservation at a hotel, airline, or rental company, it is called an "open end transaction." That means the total amount due is unknown. Those types of business have the right to authorise more than the initial payment to cover damages that could occur during your booking.

These businesses can place a hold on these funds for 31 calndar days for some transactions and 45 calendar days for car rental. Often a member's card will not have sufficient funds to cover additional charges, so for this reason some hotels do not accept prepaid cards. However, some hotels will accept prepaid cards under special rules, so we recommend you first call the hotel and inquire about their prepaid card policy.

Why is the gas purchase transaction that I performed with my Net+ Plastic Prepaid MasterCard® shown as higher in my NETELLER Account then the actual transaction value?

Many gas terminals require that you pre-authorise your gas purchase. Your Net+ plastic card may be authorised for a higher value than the amount which was transacted at the gas terminal. This is done to make sure that you have sufficient funds to cover your gas purchase. Once the merchant sends us the actual transaction amount, your account will be adjusted accordingly, which may take up to 14 business days.

I was given a choice to choose a currency conversion while I was at the store or ATM. Why was I given this choice?

MasterCard has introduced a scheme called "Dynamic Currency Conversion" (DCC), also known as "Point of Sale" (POS) currency conversion. This means you as the customer are given the choice of currency conversion options by the merchant. When you use your Net+ plastic card for a transaction in a different currency than your Net+ plastic card's nominated currency, instead of having to accept the card scheme FX rate, you can choose to convert to your card currency at the terminal. To do that you will either take the merchant's currency conversion rate or our Net+ currency conversion rate. Not all merchants offer this but if they do, choose the best deal.

Merchants must:
Before the transaction is initiated, the merchant must provide the pre- and post- conversion amount and offer the cardholder the choice of currency conversion. The choice expressed by the cardholder must then be respected.
If the merchant fails to do that and you have a concern with the currency conversion aspect of the purchase take this up with the merchant.

Can I check my NETELLER Account balance through my Net+ Plastic Prepaid MasterCard® at an ATM?

You can check your available balance at any ATM displaying the MasterCard Acceptance Mark. Please note that balance inquiries are currently free of charge; however, ATMs might charge a fee for this.

Can I use the Net+ Plastic Prepaid MasterCard® when there is no available balance in my NETELLER Account?

The Net+ plastic card debit funds directly from your NETELLER Account, so you must have sufficient funds in the account to cover transactions and related fees. If there are not sufficient funds in your NETELLER Account, then you will not be able to complete purchases or withdraw at an ATM with the Net+ plastic card.

How do I cancel the Net+ Plastic Prepaid MasterCard®?

If you want to cancel your Net+ Plastic Prepaid MasterCard, please contact us.

Is there a fee if I do not use my Net+ Plastic Prepaid MasterCard®?

Unlike other similar prepaid cards, there is no fee if you do not use your Net+ plastic card.

I have forgotten my Net+ Plastic Prepaid MasterCard® PIN, how can I retrieve it?

If you have lost or forgotten your PIN, follow the steps in your account.

Select the "Net+ cards" link found on the left-side of your screen to request your card.
Expand the Net+ prepaid card tools menu.
Click the "Retrieve PIN" link.
Input your Net+ card number

You will then be presented with your Net+ Plastic Prepaid MasterCard PIN code. Please keep this code safe.

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How do I upload my identity documents?

To upload your identity documents, please follow the steps below:

Select one of the three (3) document types to upload - Passport, Driver's License or government issued ID card.
Enter the identification number located on the identity document
Enter the expiry date or select the check box indicating that the document does not have an expiry date
Click the "Continue" button
Clicking the continue button will initiate the document upload flow.

Click on "Start Verification" button to start the process of uploading (sending).

Please provide the following information:

Your country of residence
Please select the ID type that you will use for the account verification process

You will see 2 potential options available to upload your documents.
Click on "Use webcam to scan documents" button, if you have an active webcam connected to your computer. You can choose to use your webcam to submit your identification document.
Click on "Upload existing image" button, if you want to upload a saved image of your identification.

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What do I need to verify my NETELLER Account?

You will need to provide government issued photo ID, Passport, Driver's License or any other official government Photo ID type. NETELLER will need to see a clear colour copy of the front and back of the identity document.
This is done by either scanning the document with a scanner or by taking a high-resolution digital photograph.

Verifying your NETELLER Account by Passport
1- Passport Sample

2- Government ID Card Sample

3- Driver's License Sample

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Why do I need to verify my NETELLER Account?

Verifying your identity with NETELLER will not only ensure the security of your account but you will have access to higher limits and the ability to apply for the Net+ Prepaid MasterCard.
How to start the verification process?
To start the verification process, click on the 'Verify your identity' link in the Account Summary page.
If you do not see the 'Verify your identity' option, you will need to fund your NETELLER account.
You have 3 options to fund your NETELLER account:
Use one of the available deposit options within the Money In section of your account
Receive money from another member by using the NETELLER Money Transfer
Receive money from a merchant site
Once an available balance is in your NETELLER Account, the 'Verify your identity' option will appear.

Once funds have been deposited to your account, and Security Questions have been set, you will need to click on "Submit identity verification documents". Select the document type you would like to upload: Driver's License, Passport or ID Card. Fill in the document's number, and the expiration date.

Select your country of residence (and the country where your document has been issued) and click on the document type

Then, you wil need to select the file from your computer, and upload it.

Please note that the verification process may take between 1 to 3 days.

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How do I reset my NETELLER Account credentials?

Security enhancements in your NETELLER Account

As part of our ongoing improvements to the NETELLER Account this year, we are enhancing the security of your account by making a few changes. These changes may require you to:

• Create a new password for your NETELLER Account and confirm it
• Select three security questions (please ensure you can remember your answers).
• Reset your Secure ID. To do this, click on "Continue" and after a few seconds, you will be presented with your new Secure ID. (Please record your new Secure ID and keep it in a 
• safe place; we will not send it to you by email.)

Why is this happening?

Periodically resetting your Secure ID and password makes it harder for anyone to breach the security of your account, and having multiple security questions gives you a secure way to prove your identity when changing account credentials in the future, or when speaking with a member service agent.

Why is my account disabled?

Until you update your account credentials, you will not be able to transfer money from your NETELLER Account to any site.

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Are there any current NETELLER site issues?

NETELLER is currently receiving notifications that some members are unable to log in to their accounts.

If you are having issues logging in to your account and receiving an error message like the one below, please attempt to  follow these steps to clear your Internet cache, history and cookies.

Why isn’t my NETELLER Account working?

The NETELLER website works on most popular web browsers. Our system works best with the more recently updated versions of them and it is also compatible on both PCs and Macs.

When signing into your NETELLER Account, we recommend using any of the following web browsers:   

• Microsoft Internet Explorer IE8 and above
• Mozilla Firefox FF 2.0 and above
• Google Chrome

If you prefer to continue signing into your account with the browser you are currently using, you can still visit www.neteller.com, although you may not be able to use the site to its full extent. We suggest our customers to use any of the web browsers in the list above.

If you are having trouble signing in to your NETELLER Account you may need to delete your cookies and temporary Internet files and/or add NETELLER as a trusted site.

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