Net+ Plastic Prepaid MasterCard®

What is the Net+ Plastic Prepaid MasterCard® and how can I get one?

What is the Net+ Plastic Prepaid MasterCard®?

Net+ cards are prepaid cards that operate on the MasterCard® platform. They provide you with instant access to the funds in your NETELLER Account. The Net+ Plastic Prepaid MasterCard enables you to make purchases online and in person. You can also make ATM withdrawals anywhere MasterCard is accepted.

How does the Net+ Plastic Prepaid MasterCard® work?


The Net+ Plastic Prepaid Card is a plastic card containing the latest chip and PIN technology. So you can use it like a credit or debit card. It allows you to access the funds in your NETELLER Account by withdrawing from an ATM or making purchases in person at locations that accept MasterCard. After we receive your application, the Net+ card is usually mailed out to you within 21 business days. When you get it you need to activate it and then you'll have instant access to the funds in your NETELLER Account.

How can I apply for the Net+ Plastic Prepaid MasterCard®?

First ensure yout NETELLER Account has been Verified. Then, when signed in, select the "Net+cards" link found on the left-side of your screen to request your card.  

     1. Click on the green button "Get Net+ plastic card".

     2. Choose your currency. We recommend that you choose the currency that matches the currency of your NETELLER Account, as there can be a currency fee applied to every transaction if the currency is different.

     3. When you have selected your currency and checked the address is correct, click the green "confirm" button.
The Net+ plastic card will be mailed out to you and usually arrives within 21 business days.

*A shipping/handling fee of 10.00 EUR will be applied*. Please check if you have enough funds in your NETELLER Account to cover the fee.

How do I activate my Net+ Plastic Prepaid MasterCard®?

Activating your card is easy:

Sign in your NETELLER Account
Select the “Net+ cards” link found on the left-side of your screen to request your card.
Expand the Net+ prepaid card tools menu.
Click "Activate card"
Input your card number and the CVV. (The CVV is the last 3 digits found on the back of your Net+ card by the signature.)
You are then presented with the Net+ Card PIN code.
For security purposes, do not write down your PIN or store it electronically and do not disclose your PIN to anyone.
If you have problems applying for or activating your Net+ Prepaid MasterCard® for any reason, please contact us.

How many different Net+ Plastic Prepaid MasterCards® may I hold at one time?

You may hold only one Net+ Plastic Prepaid MasterCard at any given time.

You can also hold the Net+ Virtual Prepaid MasterCard® product in your NETELLER Account, which enables you to make online purchase and payments only. Learn more about the Net+ Virtual Prepaid MasterCard® product.  

Foreign exchange (FX) fees charged on the Net+ Plastic Prepaid MasterCard:          

      1. Your Net+ plastic card currency should be the same as in your NETELLER Account to avoid extra currency fees.
      2. If your Net+ plastic card is in a different currency than your NETELLER Account, you will be charged the NETELLER FX fee of 3.39%* for each Net+ transaction.
      3. If you perform a Net+ transaction in a currency different from your Net+ plastic card, you will be charged the Net+ FX fee of 3.39%*.
      4. If your NETELLR Account is in a different currency from your Net+ plastic card, and you use your card to make transactions in a different currency again, you may be charged both FX fees, as the currency will be converted twice.
      5. To save money on FX fees when using the Net+ plastic card, we recommend that you choose the currency you use most for your ATM or POS withdrawals/purchases.
      6. The Net+ Plastic Prepaid MasterCard® is available in these currencies: EUR, GBP, USD, CAD, SEK, DKK, AUD, or JPY.
* VIP members have different foreign exchange fees at the time of the transaction depending on their VIP level.

How do I load funds to the Net+ Plastic Prepaid MasterCard®?

The Net+ Plastic Prepaid MasterCard and Net+ Virtual Prepaid MasterCard are directly connected to your NETELLER Account, therefore no loading is required. Funds for purchases made with your Net+ cards will automatically be debited from your NETELLER Account. As long as you have sufficient funds in your NETELLER Account to cover your purchases and any fees, the Net+ cards will give you instant access to your money.

What do I need to withdraw cash?

In order to withdraw cash from your NETELLER Account, you will need to first activate your Net+ Plastic Prepaid MasterCard®. Once you've received your PIN, just visit any ATM that accepts MasterCard and follow the steps shown on the ATM to receive the funds from your NETELLER Account as cash.

Can I use my Net+ Plastic Prepaid MasterCard® to book a hotel room, a flight, or rent a car?

This depends on the hotel, airline or the rental company. When you make a reservation at a hotel, airline, or rental company, it is called an "open end transaction." That means the total amount due is unknown. Those types of business have the right to authorise more than the initial payment to cover damages that could occur during your booking.

These businesses can place a hold on these funds for 31 calndar days for some transactions and 45 calendar days for car rental. Often a member's card will not have sufficient funds to cover additional charges, so for this reason some hotels do not accept prepaid cards. However, some hotels will accept prepaid cards under special rules, so we recommend you first call the hotel and inquire about their prepaid card policy.

Why is the gas purchase transaction that I performed with my Net+ Plastic Prepaid MasterCard® shown as higher in my NETELLER Account then the actual transaction value?

Many gas terminals require that you pre-authorise your gas purchase. Your Net+ plastic card may be authorised for a higher value than the amount which was transacted at the gas terminal. This is done to make sure that you have sufficient funds to cover your gas purchase. Once the merchant sends us the actual transaction amount, your account will be adjusted accordingly, which may take up to 14 business days.

I was given a choice to choose a currency conversion while I was at the store or ATM. Why was I given this choice?

MasterCard has introduced a scheme called "Dynamic Currency Conversion" (DCC), also known as "Point of Sale" (POS) currency conversion. This means you as the customer are given the choice of currency conversion options by the merchant. When you use your Net+ plastic card for a transaction in a different currency than your Net+ plastic card's nominated currency, instead of having to accept the card scheme FX rate, you can choose to convert to your card currency at the terminal. To do that you will either take the merchant's currency conversion rate or our Net+ currency conversion rate. Not all merchants offer this but if they do, choose the best deal.

Merchants must:
Before the transaction is initiated, the merchant must provide the pre- and post- conversion amount and offer the cardholder the choice of currency conversion. The choice expressed by the cardholder must then be respected.
If the merchant fails to do that and you have a concern with the currency conversion aspect of the purchase take this up with the merchant.

Can I check my NETELLER Account balance through my Net+ Plastic Prepaid MasterCard® at an ATM?

You can check your available balance at any ATM displaying the MasterCard Acceptance Mark. Please note that balance inquiries are currently free of charge; however, ATMs might charge a fee for this.

Can I use the Net+ Plastic Prepaid MasterCard® when there is no available balance in my NETELLER Account?

The Net+ plastic card debit funds directly from your NETELLER Account, so you must have sufficient funds in the account to cover transactions and related fees. If there are not sufficient funds in your NETELLER Account, then you will not be able to complete purchases or withdraw at an ATM with the Net+ plastic card.

How do I cancel the Net+ Plastic Prepaid MasterCard®?

If you want to cancel your Net+ Plastic Prepaid MasterCard, please contact us.

Is there a fee if I do not use my Net+ Plastic Prepaid MasterCard®?

Unlike other similar prepaid cards, there is no fee if you do not use your Net+ plastic card.

I have forgotten my Net+ Plastic Prepaid MasterCard® PIN, how can I retrieve it?

If you have lost or forgotten your PIN, follow the steps in your account.

Select the "Net+ cards" link found on the left-side of your screen to request your card.
Expand the Net+ prepaid card tools menu.
Click the "Retrieve PIN" link.
Input your Net+ card number

You will then be presented with your Net+ Plastic Prepaid MasterCard PIN code. Please keep this code safe.